Can a restaurant take it upon itself to add a predetermined service fee - usually 10 percent of the value of the consumed items - to every bill?
Beware, if a service fee is included, you may pay the gratuity twice…
The launch of the latest iPhone always provides Consumer Watch with a perfect opportunity to discuss the issue of grey imports.
If you were among the millions of South Africans who celebrated Heritage Day this week with a braai, what did you have sizzling above the coals?
"Dear customer, please be advised that if you prove to be difficult, the staff reserve the right to slap you. "
Who is responsible when your vehicle is damaged at or by the dealership?
Supermarkets are in tight competition to offer more savings. To this end, Pick n Pay has launched Brand Match, explains Wendy Knowler.
It’s not a good idea to expect customers to use their proof of purchase to enter a competition
Struggle to get insurance payout results in major miscommunication
To Diane Macpherson of Lucia Lucia, KwaZulu-Natal, the 500ml bottle of Johnson's baby lotion in her local Dis-Chem looked just like any other she'd bought for her ...
The 699-ers will have to wait for an undisclosed period of time to find out if the high court in Port Elizabeth will certify a class action against the banks that ...
Buyers need to have proof of expense details provided to banks
Do you check your supermarket till slip, or just toss it without a glance?
Finally a regulator has announced it is doing something about the now notorious "R699 per month" car scheme, which imploded earlier this month, leaving thousands ...
The saga now commonly referred to as "the six-nine-nine cars" is far from over, and I'm busy investigating a few humdinger cases involving grossly inaccurate information ...
The Satinsky "new car from R699pm" car scandal shows no signs of abating, as the focus turns to the possibility that many consumers' financial details were altered ...
"It had the historical traits of a true Ponzi scheme," says Wesbank chief executive Chris de Kock.
There’s little recourse for customers unhappy with R699 new car deal
It was in 2009 that some variants of Cadbury’s Dairy Milk slabs shrank – from 100g to 90g in the case of the smaller slabs and the “superslabs” from 200g to 180g. ...
According to Gumtree, the biggest online scam at the moment is the one involving a fake rental agent.
Fraud is rife, which is why you should question strange debits
Customers point at contaminated diesel from same station, but can’t prove their claims
Most of us have bought a product by mistake at some point, having mis-read the label: the wrong variant of a pack of biscuits, for example, or conditioner instead ...